At pk31, we treat the personal data of every Pakistani player with the highest standard of care. This Privacy Policy explains precisely what data we collect when you use pk31.bet, why we collect it, how we store and protect it, who we share it with, and what rights you hold as a data subject. We encourage you to read this document in full before creating your account.
These are the core privacy principles guiding every data decision made by pk31 on behalf of our players across Pakistan and beyond.
All data transmitted between your browser or pk31 app and our servers is encrypted using TLS 1.3. Your payment details, login credentials, and personal information are never transmitted in plain text at any point in the communication chain.
pk31 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used exclusively for operating your pk31 account, processing your transactions, and fulfilling our regulatory obligations.
Player data is stored on ISO 27001-certified server infrastructure with strict access controls, role-based permissions, and continuous intrusion monitoring. Only authorised pk31 personnel with a legitimate operational need may access your account data.
You have the right to access, correct, export, and request deletion of your personal data held by pk31. These rights can be exercised at any time by contacting our support team via live chat. pk31 will respond to data rights requests within 30 calendar days.
pk31 uses cookies strictly for session management, fraud prevention, and platform performance analytics. We do not use third-party advertising cookies or tracking pixels from ad networks. Your cookie preferences can be managed from your browser settings at any time.
pk31 retains personal data only for as long as required to fulfil the purpose for which it was collected, or as mandated by our international gaming licence obligations. Transaction records are retained for a minimum of 5 years in accordance with anti-money laundering requirements.
pk31 (accessible at pk31.bet) is an online casino and sports betting platform operated under an international gaming licence. We provide Pakistani players with access to over 2,400 casino games, live dealer tables, crash games, and sports betting markets — including cricket, PSL, UFC, and football — with deposits and withdrawals processed in PKR via JazzCash, EasyPaisa, SadaPay, and major Pakistani banks.
For the purposes of this Privacy Policy, "pk31", "we", "us", and "our" refer to the licensed entity operating pk31.bet. "You" and "your" refer to any individual who visits, registers on, or otherwise interacts with the pk31 platform.
pk31 acts as the data controller in respect of personal data collected through the pk31.bet platform. This means we determine the purposes and means of processing your personal data in accordance with our licensing obligations and applicable data protection principles.
Note: This Privacy Policy applies exclusively to data collected through the pk31.bet website and official pk31 mobile application. It does not apply to third-party websites or services that may be linked from our platform.
pk31 collects personal data across several categories depending on how you interact with our platform. The following table outlines the primary data categories, the specific data points within each, and the circumstances in which they are collected:
| Category | Data Points | When Collected |
|---|---|---|
| Identity | Full legal name, date of birth, CNIC / passport number, nationality | Registration & KYC verification |
| Contact | Email address, Pakistani mobile number, residential address | Registration & account updates |
| Financial | Payment method details (JazzCash / EasyPaisa account numbers, bank account / IBAN, USDT wallet address), deposit and withdrawal transaction history | Deposit, withdrawal & KYC |
| Gaming Activity | Game history, bet amounts, wagering records, session durations, win/loss history, bonus usage | Continuous — during platform use |
| Technical | IP address, device type, operating system, browser type, device fingerprint, geolocation data | Each platform session |
| Communications | Live chat transcripts, support email content, survey responses, feedback submissions | When you contact support |
| Responsible Gaming | Self-exclusion status, deposit limit settings, cooling-off periods, reality check preferences | When you configure RG tools |
The majority of personal data processed by pk31 is data you provide directly — during account registration, KYC document submission, payment transactions, support interactions, and when configuring your responsible gaming settings from the account dashboard.
When you access pk31.bet or use the pk31 mobile application, certain technical data is collected automatically by our systems. This includes your IP address, device identifiers, browser characteristics, and session metadata. This data is used to maintain platform security, detect fraudulent access, and optimise platform performance for Pakistani users.
pk31 does not collect your social media account credentials, your contacts list, your device camera or microphone data, or any biometric data beyond document images submitted for KYC purposes. We do not purchase or obtain data about you from third-party data brokers.
pk31 processes personal data only for defined, legitimate purposes. Each purpose is tied to a specific lawful basis (detailed in Section 4). The following are the primary purposes for which pk31 uses your personal data:
Important: pk31 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming interventions triggered by automated monitoring are reviewed by a qualified member of the pk31 player protection team before being applied to your account.
pk31 processes personal data on the following lawful bases, consistent with internationally recognised data protection principles and our gaming licence obligations:
pk31 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
To process your deposits and withdrawals, pk31 shares necessary payment data with authorised payment processing partners including JazzCash, EasyPaisa, SadaPay, HBL, UBL, Allied Bank, Meezan Bank, and our USDT TRC20 processing provider. These partners process your data solely to execute the requested transaction and are contractually prohibited from using it for any other purpose.
pk31's casino game catalogue is supplied by third-party certified providers including Evolution Gaming, Pragmatic Play, PG Soft, Hacksaw Gaming, and Ezugi. A limited set of session and account data (such as a pseudonymised player identifier and session token) is shared with game providers to launch and authenticate game sessions. Game providers do not receive your full identity or payment data.
pk31 uses third-party identity verification and fraud detection services to conduct KYC checks and screen accounts against sanctions lists. These services receive identity document images and personal details strictly for verification purposes and operate under data processing agreements with pk31.
pk31 may disclose personal data to its licensing authority, law enforcement agencies, or other competent regulatory bodies where required to do so by law, court order, or where disclosure is necessary to protect the rights, property, or safety of pk31, its players, or the public.
In the event of a merger, acquisition, or transfer of pk31's business operations, personal data held by pk31 may be transferred to the acquiring entity. In such circumstances, pk31 will notify registered players via email prior to any transfer, and the receiving entity will be required to honour the terms of this Privacy Policy.
Note: All third parties with whom pk31 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only in accordance with pk31's documented instructions. pk31 does not share data with advertising networks, social media platforms, or data aggregators.
pk31 uses cookies and similar tracking technologies on the pk31.bet website and mobile application. A cookie is a small text file stored on your device when you visit a website. pk31 uses the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session authentication, security tokens, fraud prevention, load balancing | No — essential for platform function |
| Functional | Language preference, currency display (PKR), game lobby layout preferences, responsible gaming popup state | Yes — may affect user experience |
| Analytics | Aggregated, anonymised platform usage data — page load times, feature adoption, navigation paths | Yes — via browser cookie settings |
pk31 does not deploy advertising cookies, retargeting pixels, or any tracking technologies from third-party ad networks. You can manage or delete cookies at any time through your browser's privacy settings. Disabling strictly necessary cookies will prevent you from logging in to your pk31 account.
pk31 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods mandated by our international gaming licence conditions or applicable anti-money laundering regulations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk31's data destruction procedures. Anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical and business intelligence purposes.
pk31 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Your Role in Security: While pk31 takes every reasonable step to protect your data, account security also depends on you maintaining the confidentiality of your login credentials and enabling two-factor authentication from your account settings. pk31 support staff will never ask for your password, your JazzCash/EasyPaisa PIN, or your internet banking credentials via any channel.
As a pk31 player, you hold the following rights in respect of your personal data. These rights can be exercised by contacting pk31 support via live chat or email at [email protected]. pk31 will respond to all data rights requests within 30 calendar days:
How to Exercise Your Rights: Contact pk31 via live chat (available 24/7 from your account dashboard) or email [email protected] with the subject line "Data Rights Request". Please include your registered email address and the specific right you wish to exercise. Identity verification may be required before we process your request.
The pk31 platform is strictly intended for adults aged 21 years and above. pk31 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory component of the pk31 KYC process and must be completed before any real-money deposit or wager can be placed.
21+ Policy: If pk31 discovers that an account has been registered by an individual under 21 years of age, the account will be immediately suspended, all bonus funds forfeited, and any deposits returned to the original payment method following investigation. Winnings generated on an underage account are not eligible for withdrawal.
If you are a parent or guardian and believe that a minor in your care may have accessed or registered on pk31, please contact our support team immediately via live chat. pk31 will investigate and close the account within 24 hours of receiving a verified report.
pk31 strongly recommends that parents and guardians use parental control software to restrict minors' access to online gambling platforms. Resources for parental controls and responsible gaming for Pakistani families are available through our Responsible Gaming page.
pk31 operates under an international gaming licence and uses server infrastructure and third-party service providers that may be located outside Pakistan. As a result, your personal data may be transferred to and processed in jurisdictions outside your country of residence.
Where personal data is transferred internationally, pk31 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual data processing agreements incorporating internationally recognised standard clauses, or transfers to jurisdictions that provide an adequate level of data protection under our licensing authority's framework.
Specifically, your data may be processed in the jurisdiction where pk31's licensing authority is located, and by third-party game providers and payment processors who may be based in other countries. In all cases, such transfers are governed by data processing agreements that bind the recipient to maintain appropriate security and use-limitation obligations.
pk31 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will be revised upon each amendment.
Where changes are material — such as a new category of data being collected, a new sharing arrangement with a third party, or a change to your data rights — pk31 will notify registered players via the email address on their account at least 7 calendar days before the change takes effect. For non-material clarifications, the updated policy will be published on this page without advance notice.
Your continued use of the pk31 platform following notification of a material policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, please close your account and withdraw your remaining balance before the amended policy takes effect.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk31, please contact our Data Protection team through the following channels:
Response Times: pk31 aims to acknowledge all privacy-related queries within 48 hours and to provide a substantive response within 30 calendar days. For complex data rights requests — such as full data access exports — we may require up to 30 days but will keep you informed of progress throughout.
pk31 combines Pakistan's best online casino experience with industry-leading data protection. 2,400+ games, live cricket betting, and instant PKR payouts — all under a licenced, secure platform. 21+ only.
21+ only · Licensed platform · Play responsibly · Gambling involves financial risk